2nd Shift Customer Service Coordinator
Do you have high level customer service skills and excellent communication?
Hamilton-Ryker in partnership with a Georgetown KY logistics company whose mission is to provide the highest level of transportation services and we are hiring for a customer service coordinator position.
Shift: 2nd Shift – Monday – Friday 3:00pm – 11:30pm with overtime as needed
What you will do:
- Ensure professional and courteous dispatch communications with Drivers and Customers
- Day-to-day management of assigned drivers. Which includes but is not limited to collecting necessary paperwork from driver to ensure day is complete and all other safety functions for drivers are managed
- Responsible for driver retention and coaching drivers
- Front line customer engagement. Which includes but is not limited to troubleshooting and problem-solving regarding issues associated with delays, inability to meet deadlines, breakdowns, and accidents
- Pick-up and delivery of all freight in the most cost-efficient manner
- Monitoring, coordination, and dispatch of routes via onboard computer in order to coordinate service and schedules
- Promptly respond to escalated customer calls regarding delivery concerns
- Timely documentation and reporting of incidents and accidents. Must coordinate with Safety department on all incident and accident procedures
What we need:
- Must be at least 18 years of age
- Must comply with client's substance abuse policy
- Minimum of High School diploma or GED
- 2-5 years customer service experience
- Ability to multitask
- Excellent data entry skills
Why you’ll love it
- Temp to hire position based on attendance and work ethics
- Weekly Pay
- Direct Deposit
- Medical Insurance Options
Click on the application link for this job board or go to www.hamilton-ryker.com/jobs. Select Central KY office as your closest branch.
You can also apply in person at 116 Gilbert Avenue. Georgetown, KY 40324 or call us at 502-570-9675 to inquire about this or any other job opportunity.
#administrative #clerical #dispatch #customerservice