Customer Service Representative

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  • Location: Kyle , Texas |
  • Type: Direct Hire |
  • Job #275863 |

Priority Personnel is hiring a Customer Service Representative for a company located in Kyle, TX.  

Pay rate: $18-19/hour

Work Schedule: Mon-Fri/8am-5pm

Job Duties:

  • Establish and maintain relationships with customers with frequent phone and email correspondence
  • Ensure that orders are delivered on time and in good condition
  • Correspond with customers for forecast demand
  • Obtain estimated shipping quotes through the carrier portal
  • Notify customers of confirmed delivery dates, track progress and notify customers of any changes
  • Create and track customer orders
  • Receive and track inventory in QuickBooks from suppliers
  • Create customer invoices in QuickBooks
  • Create, receive, repair, and return RMAs to customers
  • Update customer correspondence in Salesforce
  • Process e-commerce orders
  • Communicate with our Taiwan office regarding issues related to RMA’s and order fulfillment
  • Create purchase orders from suppliers
  • Work with suppliers to ensure that delivery dates are set and executed as agreed
  • Work closely with shipping companies including working with customs, delays, and problems
  • Track product as it is shipped from the suppliers
  • Once a shipment is received, make sure it is received and checked for accuracy
  • Update shipping insurance logs
  • Help to ship out products to customers
  • Participate in weekly operations meetings
  • Answer the phones and respond to general inquiries and questions
  • Screen & reroute calls as appropriate
  • Assist with daily functions and special projects
  • Adapt to other duties as assigned and needed

Basic Qualifications:

  • 2 or more years of professional experience
  • Excellent verbal and written communication skills
  • Must be responsible and self-managed
  • Must have excellent follow-up and tracking skills
  • Must be hands-on, detail-oriented, and enjoy working in a fast-paced, rapid growth, small company environment
  • Proficient with Microsoft Office Suite (Excel, Word, Power Point)
  • Ability to work in a fast-paced environment with limited supervision

Additional Qualifications and Other Preferred Experience:

  • Logistics experience including shipping, receiving, and customs
  • Shipping experience, including International shipments and customs
  • Sales and project management experience
  • Salesforce or other CRM tool experience
  • QuickBooks and inventory tracking system experience

Client offers:

  • Excellent pay commensurate with experience
  • Potential bonus and profit-sharing
  • Training on display technology and our products
  • 15 days PTO to start
  • Medical, dental, and vision insurance
  • 401(k) profit-sharing plan
  • Excellent work environment and great promotion potential

Apply online at prioritypersonnel.com

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