Medical Call Center Clerk/Receptionist

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  • Location: San Marcos, Texas |
  • Type: Temp |
  • Job #255157 |

An educational facility is currently seeking a Medical Call Center Clerk/Receptionist for their Health Center. Position is long term temporary.

Work Schedule: Mon/Wed/Fri 8:00 am-5:00 pm, Tu/Thu 9:00 am-6:00 pm

Pay rate: $12-13/hour

Duties include but are not limited to:

  • Answer high volume of calls to the SHC appointment line.
  • Schedule appointments in appropriate slots according to written guidelines.
  • Assist callers with questions about services, hours, portal, appointment types, etc.
  • Screen calls and take messages or transfer as appropriate per guidelines.
  • Make appointment reminder calls.
  • Provide excellent customer service that is welcoming and inclusive. Be helpful but efficient with each call. Average call length time should be in line with group average.
  • Actively work to resolve complaints and disputes. Escalate call to appropriate staff if needed.
  • Contribute positively to team. Log onto computer and phone system at scheduled time. Comply with scheduled shift. Work with other team members to fill in for absences as needed.
  • Maintain confidentiality at all times. Protect patient health information. Only access minimum necessary information.
  • Other duties as assigned.

Requirements:

  • Customer service experience
  • Experience scheduling appointments
  • Minimum of 1-year experience using EMR (Electronic Medical Record)
  • Good communication skills, verbal and written
  • Ability to work in a high volume, stressful environment
  • Previous medical scheduling experience or medical receptionist experience
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