Service Assistant

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  • Location: San Marcos, Texas |
  • Type: Temp To Hire |
  • Job #259963 |

An automotive dealership located in Lockhart, TX is currently seeking a Service Assistant to join their team! 

Work Schedule/Hours vary: Mon-Fri/7:15am-6:00pm, Sat/7:45am-1:00pm

Pay rate: $12/hour

Job Duties:

  • Greets all customers promptly; provides timely professional service.
  • Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
  • Meets or exceeds goals for add-on sales.
  • Delivers the right car in perfect condition every time.

Additional Duties and Responsibilities:

  • Identifies repeat customers and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.  
  • Follows up with customers to ensure they are satisfied with service.
  • Promotes cooperation and teamwork among technicians and support staff.
  • Assists other Service Advisors when needed.

Education/Certification Requirements:

  • High School/GED preferred
  • Some college or automotive/vocational training preferred
  • Driver’s license required
  • ASE certification preferred EXPERIENCE
  • 4 years in an automotive service environment preferred

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