Site Support Analyst
- Analyze, troubleshoot, resolve hardware, software, peripherals, servers, storage and network issues
- Provide user orientation and training related to features and functionality of the implemented systems, both hardware and software. As well as a new user preparation and setup of systems.
- Become an expert in systems local to your plant, and corporate systems used locally and document processes, while developing a deep understanding of the business processes used in MTD distribution facilities
- Assist with setup of new manufacturing equipment (CNC/SLS), PLCs, and HMI connectivity
- Track and monitor problems to ensure timely resolution and escalate as appropriate
- Act as IT situation manager for incidents impacting production operations
- On-site liaison for corporate projects, and for local projects, while working alongside other departments to achieve company goals and visions – align IT with the business
- Provide solutions to complex IT and business process related challenges
- Supervise repair and maintenance of all IT hardware, interfacing with vendors as appropriate
- Provide monthly analysis of incidents impacting the site, provide recommendations
- Understand/document/communicate IT needs for projects in advance
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- #hamiltonrykerTheHuntIsOn