Site Support Analyst

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  • Location: Verona, Mississippi |
  • Type: Temp To Hire |
  • Job #270866 |
  • Analyze, troubleshoot, resolve hardware, software, peripherals, servers, storage and network issues
  • Provide user orientation and training related to features and functionality of the implemented systems, both hardware and software.  As well as a new user preparation and setup of systems.
  • Become an expert in systems local to your plant, and corporate systems used locally and document processes, while developing a deep understanding of the business processes used in MTD distribution facilities
  • Assist with setup of new manufacturing equipment (CNC/SLS), PLCs, and HMI connectivity
  • Track and monitor problems to ensure timely resolution and escalate as appropriate
  • Act as IT situation manager for incidents impacting production operations
  • On-site liaison for corporate projects, and for local projects, while working alongside other departments to achieve company goals and visions – align IT with the business
  • Provide solutions to complex IT and business process related challenges
  • Supervise repair and maintenance of all IT hardware, interfacing with vendors as appropriate
  • Provide monthly analysis of incidents impacting the site, provide recommendations
  • Understand/document/communicate IT needs for projects in advance
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • #hamiltonrykerTheHuntIsOn
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