Technical Consultant Analyst (Weekends Only)
KEY RESPONSIBILITIES
- Maintain PC/Laptop lifecycle management process for the Tupelo Plant – i.e. – order new devices, setup and deploy to end user, retrieve off-lease devices and ship back to Akron. Maintain records of all devices and their lease status.
- Provide deskside support for end users for Windows Laptops and Desktops to include but not limited to the following:
- Install & troubleshoot software
- Reset user accounts
- Replace hard drives and move user’s data to new drive
- Install, configure, troubleshoot, and maintain IT equipment used on the manufacturing floor, including PCs, thin clients, HMIs, scanners, printers, and network-connected devices to ensure minimal downtime and optimal performance.
- Collaborate with engineering and production teams to support systems critical to manufacturing operations.
- Respond promptly to issues impacting production equipment, ensuring timely resolution and escalation as needed.
- Maintain accurate documentation of floor-level IT assets and their configurations.
- Troubleshoot printer device issues (paper loading, connectivity, etc.)
- Keep accurate records of user authorizations for audit purposes.
- Ability to be trained to do user authorization and system access user maintenance for local Tupelo applications.
- Ability to be trained to perform backup tape rotation for various backup devices utilized in the Tupelo location.
- Keep accurate records of tape rotation as well as monitor daily backups for successful completion and report errors when found.
- May require using ladders to reach IT equipment when assisting other team members in replacing and/or troubleshooting IT equipment.
REQUIRED SKILLS AND KNOWLEDGE
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Knowledge of hardware components and troubleshooting techniques.
- Strong customer service and communication skills.
- Ability to work both independently and in a team environment.
- Experience with Active Directory (resetting passwords, unlocking accounts, etc.).
- Familiarity with imaging software and deployment tools.
- Ability to follow standard procedures and document tasks.
- Willingness to learn and adapt to new technologies and responsibilities.
- Must be able to lift 40 lbs.
EDUCATION & EXPERIENCE
- Associate degree in Computer Science or related field preferred
- A+ or other IT certifications a plus
- 3-5 years of IT support
- Manufacturing environment experience preferred
SCHEDULE
- Night Shift, 6P–6A, 2-2-3 schedule (36 hrs/48 hrs).
- Occasional overtime and weekend work may be required based on business needs.
KEY RESPONSIBILITIES
- Maintain PC/Laptop lifecycle management process for the Tupelo Plant – i.e. – order new devices, setup and deploy to end user, retrieve off-lease devices and ship back to Akron. Maintain records of all devices and their lease status.
- Provide deskside support for end users for Windows Laptops and Desktops to include but not limited to the following:
- Install & troubleshoot software
- Reset user accounts
- Replace hard drives and move user’s data to new drive
- Install, configure, troubleshoot, and maintain IT equipment used on the manufacturing floor, including PCs, thin clients, HMIs, scanners, printers, and network-connected devices to ensure minimal downtime and optimal performance.
- Collaborate with engineering and production teams to support systems critical to manufacturing operations.
- Respond promptly to issues impacting production equipment, ensuring timely resolution and escalation as needed.
- Maintain accurate documentation of floor-level IT assets and their configurations.
- Troubleshoot printer device issues (paper loading, connectivity, etc.)
- Keep accurate records of user authorizations for audit purposes.
- Ability to be trained to do user authorization and system access user maintenance for local Tupelo applications.
- Ability to be trained to perform backup tape rotation for various backup devices utilized in the Tupelo location.
- Keep accurate records of tape rotation as well as monitor daily backups for successful completion and report errors when found.
- May require using ladders to reach IT equipment when assisting other team members in replacing and/or troubleshooting IT equipment.
REQUIRED SKILLS AND KNOWLEDGE
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Knowledge of hardware components and troubleshooting techniques.
- Strong customer service and communication skills.
- Ability to work both independently and in a team environment.
- Experience with Active Directory (resetting passwords, unlocking accounts, etc.).
- Familiarity with imaging software and deployment tools.
- Ability to follow standard procedures and document tasks.
- Willingness to learn and adapt to new technologies and responsibilities.
- Must be able to lift 40 lbs.
EDUCATION & EXPERIENCE
- Associate degree in Computer Science or related field preferred
- A+ or other IT certifications a plus
- 3-5 years of IT support
- Manufacturing environment experience preferred
SCHEDULE
- Night Shift, 6P–6A, 2-2-3 schedule (36 hrs/48 hrs).
- Occasional overtime and weekend work may be required based on business needs.